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The Pembridge Villas Surgery

The Pembridge Villas Surgery

45 Pembridge Villas
Notting Hill Gate
London
W11 3EP
Tel: (020) 7727 2222
Fax: (020) 7792 2867
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Chaperone Policy

 

The Pembridge Villas Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

 

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred.

 

There is no common definition of a chaperone and their role varies considerably depending on the needs of the patient, the healthcare professional and the examination being carried out.

 

Their role can be considered in any of the following areas:

  • Emotional comfort and reassurance to patients
  • Assist in examination (e.g. during IUCD insertion)
  • Assist in undressing
  • Act as interpreter
  • Protection to the healthcare professional against allegations / attack)

 

This policy is designed to protect both patients and staff from abuse or allegations of abuse and to assist patients to make an informed choice about their examinations and consultations.

 

GUIDELINES

 

Clinicians (male and female) should consider whether an intimate or personal examination of the patient (either male or female) is justified, or whether the nature of the consultation poses a risk of misunderstanding. 

 

  • The clinician should give the patient a clear explanation of what the examination will involve.

 

  • Always adopt a professional and considerate manner - be careful with humour as a way of relaxing a nervous situation as it can easily be misinterpreted.

 

  • Always ensure that the patient is provided with adequate privacy to undress and dress.

 

  • Ensure that a suitable sign is clearly on display in each consulting or treatment room offering the chaperone service if required.

 

This should remove the potential for misunderstanding.   However, there will still be times when either the clinician, or the patient, feels uncomfortable, and it would be appropriate to consider using a chaperone.  

 

 

Patients who request a chaperone should never be examined without a chaperone being present. If necessary, where a chaperone is not available, the consultation / examination should be rearranged for a mutually convenient time when a chaperone can be present.

 

Complaints and claims have not been limited to male doctors with female patients - there are many examples of alleged homosexual assault by female and male doctors. Consideration should also be given to the possibility of a malicious accusation by a patient

 

 

WHO CAN ACT AS A CHAPERONE?

 

A variety of people can act as a chaperone in The Pembridge Villas Surgery. Where possible, it is strongly recommended that chaperones should be clinical staff familiar with procedural aspects of personal examination. Where suitable clinical staff members are not available the examination should be deferred.

 

Where The Pembridge Villas Surgery determine that non-clinical staff will act in this capacity the patient must agree to the presence of a non-clinician in the examination, and be at ease with this. The staff member should be trained in the procedural aspects of personal examinations, comfortable in acting in the role of chaperone, and be confident in the scope and extent of their role. They will have received instruction on where to stand and what to watch and instructions to that effect will be laid down in writing by the practice.  

 

 

CONFIDENTIALITY

 

  • The chaperone should only be present for the examination itself, and most discussion with the patient should take place while the chaperone is not present. 

 

  • Patients should be reassured that all The Pembridge Villas Surgery staff understand their responsibility not to divulge confidential information.

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