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The Pembridge Villas Surgery

The Pembridge Villas Surgery

45 Pembridge Villas
Notting Hill Gate
London
W11 3EP
Tel: (020) 7727 2222
Fax: (020) 7792 2867
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Comments & Complaints


We are always pleased to receive your comments both formally and informally. We are committed to high standards of medical care and any suggestions about how we can improve our services are always welcome.

If you have any comments about the surgery or the service please feel free to contact any doctor or other member of staff. You can also fill out the form below. 

If you have complaints regarding the service offered please direct in writing to Dr. S. S. Ramsden, Dr. P. J. Reid or the Practice Manager.

 

Friends and Family Test in General Practice


From 1st December 2014. it is a contractual requirement that all GP Practices undertake the NHS Friends and Family Test (FFT).  

The Friends and Family Test is a feedback tool that supports the fundamental principle that people who use NHS Services should have the opportunity to provide feedback on their experience that can be used to improve services.  It is not a traditional survey, it is a continuous feedback loop between patients and practices.

The primary aims of the FFT are to:

  • gather useful feedback from people who use services that can be fed directly to staff that provide their care, in a simple format, in near real time
  • identify areas where improvements can be made so practical action can be taken
  • inform current and prospective patients about the experiences of those who use the practice service

The FFT is anonymous and we welcome any feedback that you wish to give the Practice

Comments can also be posted on the NHS Choices website

We will try to deal with problems & enquiries as promptly & efficiently as possible. If however a patient is rude or aggressive towards our staff we will take action which may involve warnings or removal from the practice list. Where we feel there is a risk to staff or other patients we will call the police. Please complete the online form below to inform us of a complaint, compliment or comment.


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