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The Pembridge Villas Surgery

The Pembridge Villas Surgery

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FRIENDS AND FAMILY TEST



 

Please click on the link below  (this link will open in a new window - popups must be allowed) to complete the Friends & Family Test Survey

 

https://fft.wiggly-amps.com/gather/1/Nzg1Ni0xLTE=


What is the Friends and Family Test?

  

It’s a way of gathering anonymous feedback about your recent experience and it enables us to understand what we do well and what aspects of the care could be improved.  The responses you give are not linked to your name or your medical records in any way.

You can give feedback after an appointment, a telephone consultation, a home visit or phoning/attending the practice for administrative things such as a repeat prescription or blood results.

 

Who can give feedback?

 

Any patient registered with the practice can give feedback after each and every contact if you want to.  As a carer or relative you can also give feedback.

 

Do I have to respond to the question/s?

 

No, participation is totally voluntary, but if you do respond you will provide valuable information for us to ensure you have the best possible experience of care.  We are keen to hear from you, whether your feedback is positive, negative or indifferent.

 

How is my data managed?

 

The responses you give are NOT linked to your name or your medical records in any way. In order for the data to remain anonymous to the practice staff, your responses are collected and managed remotely. Practice staff only sees the anonymous responses and cannot link this to any individual patient.

 

Consent

 

If you do NOT want your anonymous comments published then please opt out when asked to during the test.

 

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