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The Pembridge Villas Surgery

The Pembridge Villas Surgery

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EDNA'S NEW CHALLENGE FOR CANCER RESEARCH!! ( posted on Jul 17, 2017 )

It's that time of year again - our nurse Edna is raising money for Cancer Research. She's running the Ealing Half-Marathon!!! All donations will be greatly appreciated Smile

 

You can donate by clicking on the following link:

 

https://www.justgiving.com/fundraising/ealinghalf?utm_medium=email&utm_source=ExactTarget&utm_campaign=20170716_97062

 

Thank you! Smile

( posted on Apr 1, 2016 )

Extended Hours for appointments:

 

Due to high demand for appointments, from the 2nd April 2016 we will be offering new extended hours, please see days and times listed below:

 

Monday-Thursday:  7am-8am             Doctor Only

Monday-Thursday: 6:30pm-8pm        Doctor and Nurse

Saturday: Times will vary (call reception for more info) Doctor Only

 

Appointments are limited and pre bookable only. Some appointments will be made available online but please follow online rules. 

Urgent appointments on the day are subject to availability. Once these are filled we cannot make room for extra slots and patients will have to contact 111 service to access out of hours doctors if they need to see a doctor or other appropriate health care urgently.

Appointments can only be booked from 2 weeks in advance and on the same day subject to availability.

No repeat prescriptions will be issued during these times but you can leave your order at reception and it will be processed in the next 48hours not including weekends.

During extended hours our administrative capacity is limited so please do not call or approach reception for any of the following reasons:

 

  • To try and book appointments outside the extended hours
  • To enquire about your appointments at the hospital/other healthcare providers
  • To enquire about non urgent queries.
  • For results
  • For follow ups regarding an on-going issue.

 

These queries can be addressed during the normal hours of 8.00 – 18.30 Monday to Friday.

 

Please make sure you arrive on time for you appointment as this is not a walk-in service and we may turn you away if you are more than 10mins late.

 

The front door may be closed when you arrive for your appointment but please ring the doorbell and reception will open. Please also look at posters on the door for any up-to-date information. 

 

 

Named Allocated GP ( posted on Dec 8, 2015 )

You may be aware that from April 2015 all practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.

The named accountable GP is responsible for the co-ordination of all appropriate care and services required under the contract and ensures they are delivered to each of those patients where required, on the patient’s behalf.

 

This does not prevent you from seeing any GP in the practice as you currently do. You do not need to take any further action. If you wish to be told the name of your named GP, please ask the receptionists when you are next in the surgery or you can telephone reception.

 

If you are unhappy with the named doctor allocated to you and have a genuine concern that this doctor will not be best placed to undertake the responsibilities assigned, then you can ask to be reallocated to another doctor.

 

Patients do not have to see their named GP and should feel free to choose to see any GP or nurse in the practice in line with current arrangements. However, if their preferred choice of GP is not available, an alternative will be offered.

 

New patients registering from 1st April 2015 onwards will be allocated at point of registration

All patients registered at The Pembridge Villas Surgery have a named accountable GP.

Electronic Prescription Service ( posted on Sep 3, 2015 )

 

 From 11th September 2015 we will be able to send prescriptions electronically to your nominated pharmacy and you will be able to collect your medicine directly from the chemist. If you wish to use this facility then please make sure to tell us who your nominated pharmacy is.

Care Data Programme ( posted on Sep 30, 2013 )

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that the NHS can use this information to plan and improve services for all patients.

The NHS would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow the NHS to compare the care you received in one area against the care you received in another.

 

We need to make sure that you know this is happening and the choices you have.

So please see the links below for more information.

 

NHS Choices information:

Poster:
If you wish to opt out you will need to sign a form kept at the Pembridge Villas Surgery Reception or please download the form from our website:

 

Pembridge Villas Patient Representative Group Report and Practice Survey ( posted on Mar 30, 2012 )

This year we set up a Patient Representative Group to discuss the services at the surgery and help devise a survey we could run at the surgery.

The survey has now been completed and we would like to thank everyone that took part in the survey and all the members of the Patient Group for their hard work.

 

The results and subsequent action plan are now available. Please click on the following links below.

 

If you are interested in being part of the Patient Representative group for 2015-2016 then please contact reception.

Our New Website ( posted on May 21, 2010 )

Welcome to our new GP Website, we hope you find it useful.

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