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The Pembridge Villas Surgery

The Pembridge Villas Surgery

45 Pembridge Villas
Notting Hill Gate
W11 3EP
Tel: (020) 7727 2222
Fax: (020) 7792 2867
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The Patient Participation Group




What are Patients Participation Groups and why are they needed?

Most GP practices now have a Patient Participation Group (PPG) 


The role of the PPG includes:


• being a critical friend to the practice;

• advising the practice on the patient perspective and providing insight into the responsiveness and quality of services;


• encouraging patients to take greater responsibility for their own and their family’s health;


• carrying out research into the views of those who use the practice;


• organising health promotion events and improving health literacy;


• regular communication with the patient population. 

In order to help us understand and monitor our patient's experience within the surgery, it would be helpful if patients could use the link below to give us feeback



Please click on the link below  (this link will open in a new window - popups must be allowed) to complete the Friends & Family Test Survey



What is the Friends and Family Test? 

It’s a way of gathering anonymous feedback about your recent experience and it enables us to understand what we do well and what aspects of the care could be improved.  The responses you give are not linked to your name or your medical records in any way.

You can give feedback after an appointment, a telephone consultation, a home visit or phoning/attending the practice for administrative things such as a repeat prescription or blood results.


Who can give feedback?

Any patient registered with the practice can give feedback after each and every contact if you want to.  As a carer or relative you can also give feedback.


Do I have to respond to the question/s?

No, participation is totally voluntary, but if you do respond you will provide valuable information for us to ensure you have the best possible experience of care.  We are keen to hear from you, whether your feedback is positive, negative or indifferent.


How is my data managed?

The responses you give are NOT linked to your name or your medical records in any way. In order for the data to remain anonymous to the practice staff, your responses are collected and managed remotely. Practice staff only sees the anonymous responses and cannot link this to any individual patient.








If you do NOT want your anonymous comments published then please opt out when asked to during the test.

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