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The Pembridge Villas Surgery

The Pembridge Villas Surgery

45 Pembridge Villas
Notting Hill Gate
W11 3EP
Tel: (020) 7727 2222
Fax: (020) 7792 2867
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Pembridge Villas Results Policy



The results service has been reviewed by the practice team together and how results are processed and given out has been shared between all members so all doctors, nurses, HCA and receptionists are consistent in their approach. Staff members giving out results have been trained and observed by a GP before giving out results on their own.


The results service is regularly reviewed by the Pembridge Villas Patient Participation Group in their quarterly meetings.



Results are checked daily by each doctor and filed in the patient’s notes. The doctors will review each individual result and code them appropriately and make a comment about them if needed which will assist the staff member giving out the results. If the doctor feels the result is very abnormal, needs action or cannot wait till the patient collects the results they will promptly call the patient directly or send them a text message, leave a voicemail or send a letter. If a doctor is on holiday then one of the partners will review their results and file them. All locum blood test requests are allocated to a regular doctor to review.


Patients are encouraged to register for online access to their results or to call the results line between 11.30am to 12.30pm Monday to Friday. 


We advise patients to ring for their results at least 3 days later for urine, swabs or stool samples and 5 to 7 days after they have had their blood tests and inform them that X-ray and scans can take 7-10 days. Patients are encouraged to ring for the results only once all the results are back to avoid missing results or repeated calls.


The results are given out by the four staff members:- two nurses, one HCA and one receptionist. The reception staff and HCA are not medically qualified to give out results but have been trained by a doctor to read the comments the doctors have made about the results. If the results are abnormal they will ask the doctor to call the patient back on the same day or advise them to book an appointment to discuss the results with a doctor. If the results are normal but the patient still has concerns or feels unwell they are advised to see the doctor as further tests or assessment may be needed. They document what they have told and advised the patient to do. They always have access to a doctor whilst giving out results if they are concerned about any patient. They have been encouraged to discuss any problems that arise from giving out results with the GPs.


The surgery has a strict policy regarding confidentiality and data protection. In this respect they will only give out results to the person they relate to by first confirming who they are speaking to unless that person has given prior permission for their release or if they are not capable of understanding them.


Written by:- Dr Angela Sharma   GP

Policy review date:-  22/05/2020




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