Statement of Purpose

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Our Objectives

We Will:

• Work within the framework of NHS Primary Care Services to provide provision of good quality primary care services delivered in a clean, suitably equipped, confidential and safe environment for our patients and staff
• Provide proactive management of long-term conditions, from birth through to the end of life
• Treat all our patients and staff with courtesy, dignity and respect.
• Encourage our patients to be proactively involved in the development and maintenance of good quality services through the patient representation group and patient feedback
• Liaise with other agencies and NHS colleagues in an effective manner with the focus on what is best for the patient
• Promote best practice through utilising specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team
• Offer our staff support and ensure all members of the team have the right skills and training to carry out their duties competently
• Promote good health and wellbeing to our patients through education and information
• Take into account the evidence provided by scientific and medical research in our treatment
• Nurture a culture that is innovative, forward-thinking and adaptable.

Our Values

We Will:

• Convey compassion in word and action
• Assess and respond to the needs of both patients and staff members
• Provide an appropriate range of services
• Maintain an environment that promotes good health
• Respect both patients and staff by:

1. Showing courtesy and understanding
2. Treating everyone with equality and fairness
3. Valuing each person as a unique individual
4. Being especially supportive to the vulnerable

• Ensure we work effectively and cohesively as team by:

1. Valuing the contribution of each team member
2. Building a mutually supportive environment
3. Co-operating with other staff members and teams

• We will demonstrate our integrity by speaking and acting truthfully and by being accountable for our actions
• We will continually strive to improve and learn by adapting to change, building on achievements and developing our services