Statement of Purpose
- Work within the framework of NHS Primary Care Services to provide provision of good quality primary care services delivered in a clean, suitably equipped, confidential and safe environment for our patients and staff
- Provide proactive management of long-term conditions, from birth through to the end of life
- Treat all our patients and staff with courtesy, dignity and respect.
- Encourage our patients to be proactively involved in the development and maintenance of good quality services through the patient representation group and patient feedback
- Liaise with other agencies and NHS colleagues in an effective manner with the focus on what is best for the patient
- Promote best practice through utilising specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team
- Offer our staff support and ensure all members of the team have the right skills and training to carry out their duties competently
- Promote good health and wellbeing to our patients through education and information
- Take into account the evidence provided by scientific and medical research in our treatment
- Nurture a culture that is innovative, forward-thinking and adaptable.
- Convey compassion in word and action
- Assess and respond to the needs of both patients and staff members
- Provide an appropriate range of services
- Maintain an environment that promotes good health
- Respect both patients and staff by:
- Showing courtesy and understanding
- Treating everyone with equality and fairness
- Valuing each person as a unique individual
- Being especially supportive to the vulnerable
- Ensure we work effectively and cohesively as team by:
- Valuing the contribution of each team member
- Building a mutually supportive environment
- Co-operating with other staff members and teams
- We will demonstrate our integrity by speaking and acting truthfully and by being accountable for our actions
- We will continually strive to improve and learn by adapting to change, building on achievements and developing our services
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