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Patient Participation Group
The Pembridge Villas Surgery would like to invite its patients to join their Patient Participation Group.
Our Patient Participation Group is a small group of patients and GP practice staff who meet to discuss ways to contribute to the shaping of the health services provided in the community, share information and gain the patient perspective on how we provide our services.
This is particularly important, with the new changes being made to the NHS, in helping us deliver services by placing the patient voice at the centre.
We feel that you have the knowledge, passion and capability to represent our patient population, and hope that you will consider being a member of the group.
We would greatly appreciate your support.
Meetings
We meet 4 times a year.
Join the PPG
If you are interested in joining our PPG, please contact the Reception Team on 0207 727 2222 and leave your contact details.
Feedback
In order to help us understand and monitor our patients' experience within the surgery, it would be helpful if patients could use the link below to give us feeback.
Latest PPG Meeting Minutes
You can view our latest minutes below. To obtain copies of previous minutes, please contact the practice.
View our latest meeting minutes (25 September 2026)
Time: 1:00pm
1. Staff Updates
- Practice staffing updates
- New starters
- General practice updates
2. Access – Telephone Performance & Anima AI
- Review of current access and telephone performance
- Recent telephone performance figures: This has been impacted by current staffing levels/sickness
- August – 82%
- July – 88%
- June – 88%
- May – 91%
- April – 94%
- Anima AI Receptionist
- How Anima may help manage patient demand and reduce pressure on telephone lines
- Feedback from the PPG
3. Patient Survey
- Review of patient survey results – sent separately
4. Accurx – Replacing PATCHS
- Update following the transition from PATCHS to Accurx
- Patient experience and feedback
5. Newcombe House
- Update on Newcombe House
There has recently been some progress, although we are currently awaiting input from district valuers.
The proposed plans are very positive, with:
6. Any Other Business
- Items for discussion at the next meeting